How can I filter for only high-priority support tickets?

DryMerge allows you to filter support tickets by priority. Simply specify what criteria define 'high-priority' for you, such as specific keywords or tags, and DryMerge will handle the rest.

Can I use this with Zendesk instead of Salesforce?

Yes, you can use this with Zendesk instead of Salesforce. Describe the necessary changes, and DryMerge will configure the automation to fit Zendesk.

How can I get this connected to Google Sheets?

DryMerge uses OAuth to connect to Google Sheets. Ensure that the bot has access to the sheets you want to log the support tickets into.

Which people use this automation? What do they use it for?

This automation is popular among customer service managers and support teams who need to keep track of and resolve customer issues efficiently.

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Airtable + Salesforce

Log Salesforce Support Tickets in Airtable

Streamline your customer support processes by logging new support tickets from Salesforce directly into Airtable. This automation helps your team stay organized by ensuring all support tickets are tracked in one place, making it easier to manage and resolve customer issues promptly.

New Support Ticket

Triggers when a new support ticket is created in Salesforce.

Log Ticket

Logs the new support ticket into Airtable.

See more Airtable to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Sync Salesforce Opportunities to Airtable

Airtable + Salesforce

Log Salesforce Meeting Tasks in Airtable

Airtable + Salesforce

Log Salesforce User Activities in Airtable

Airtable + Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log Salesforce support tickets in Airtable"

Log Salesforce support tickets in Airtable

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Airtable.

List Bases

Lists all bases in Airtable

Get Base Schema

Gets the schema of a specific base in Airtable

Create Base

Creates a new base in Airtable

Create Comment

Creates a new comment on an Airtable record

Update Comment

Updates an existing comment on an Airtable record

List Comments

Lists all comments on an Airtable record

Delete Comment

Deletes a comment from an Airtable record

Create Field

Creates a new field in an Airtable table

Create Record

Creates a new record in an Airtable table

Read Record

Reads details of a record in an Airtable table

Update Record

Updates an existing record in an Airtable table

Delete Record

Deletes a record from an Airtable table

App details

Airtable

Airtable is a low-code platform for building collaborative apps. Create, update, and sync records, and connect your databases with other tools.

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

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Get Started with DryMerge

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