How can I filter for escalations based on specific criteria?

DryMerge allows you to filter escalations by custom criteria such as issue type, customer, or urgency. Define the criteria, and DryMerge will set up the filter.

Can this be used with a task management tool like Asana?

Yes, you can use this with a task management tool. Specify your task management tool, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

Support teams and escalation managers use this to handle and resolve escalated tickets promptly.

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Google Drive + Zendesk

Log Zendesk Escalated Tickets in Google Drive Spreadsheet

Streamline the process of handling support escalations by logging new Zendesk escalated tickets in a Google Drive spreadsheet. This ensures escalations are tracked and managed effectively.

New Escalated Ticket

Triggers when a Zendesk ticket is escalated.

Log in Sheet

Adds ticket details to Google Drive spreadsheet.

See more Google Drive to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Log Zendesk Ticket Comments in Google Drive Spreadsheet

Google Drive + Zendesk

Archive Old Zendesk Tickets in Google Drive

Google Drive + Zendesk

Log New Zendesk Tickets in Google Drive Spreadsheet

Google Drive + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log Zendesk escalated tickets in Google Drive spreadsheet"

Log Zendesk escalated tickets in Google Drive spreadsheet

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Drive + Zendesk.

Create Drive Folder

Creates a new Google Drive folder

Delete Drive Folder

Deletes an existing Google Drive folder

Read Drive Folder

Reads details of a Google Drive folder

Search Drive

Searches Google Drive

Create Google Drive File

Creates a new file in Google Drive

Move Drive File

Moves a file to a different folder in Google Drive

List Google Drive Folders

Lists folders in Google Drive, optionally within a specific parent folder

New Google Drive Document

Triggers when a new Google Drive document is created

New Google Drive Folder

Triggers when a new Google Drive folder is created

New Google Drive File

Triggers when a new file is created in Google Drive

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Google Drive

Google Drive is a cloud storage service for storing, accessing, and sharing files. Upload, organize, and manage files, and trigger workflows based on file events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.