How can I filter for updates by ticket status?

DryMerge allows you to filter ticket updates by their status. Specify the statuses you're interested in, like 'in progress' or 'pending,' and DryMerge will only log updates for those statuses.

Can I log these details in other formats like PDF?

Yes, you can log these details in other formats, such as PDF. Provide your preferred format, and DryMerge will modify the automation.

Which people use this automation? What do they use it for?

Support teams and managers use this automation to maintain an accurate, up-to-date record of ticket changes for better tracking and improved accountability.

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Google Docs + Zendesk

Log Zendesk Ticket Updates in Google Docs

Automatically log updates to Zendesk tickets in a Google Doc. This is particularly useful for teams that need to keep an accurate, up-to-date log of the changes and progress of each support ticket, enabling better tracking and accountability.

Zendesk Ticket Update

Detects whenever there's an update to an existing support ticket.

Log Updates in Google Doc

Logs the updated details into a designated Google Doc for easy tracking and accountability.

See more Google Docs to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Document Zendesk Ticket Escalations in Google Docs

Google Docs + Zendesk

Document Zendesk Ticket Resolutions in Google Docs

Google Docs + Zendesk

Compile Zendesk Ticket Status Reports in Google Docs

Google Docs + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log Zendesk ticket updates in Google Docs"

Log Zendesk ticket updates in Google Docs

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Docs + Zendesk.

Create Doc

Creates a new Google Doc

Delete Doc

Deletes a Google Doc

Update Doc

Updates an existing Google Doc

Read Doc

Reads details of a Google Doc

Search Docs

Searches Google Docs

New Google Doc

Triggers when a new Google Doc is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

App details

Google Docs

Google Docs is a web-based word processing application for creating, editing, and collaborating on documents. Generate documents and populate templates.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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