How can I set criteria for marking tickets as urgent?

DryMerge allows you to set specific criteria within Airtable records that will trigger the marking of Zendesk tickets as urgent. Define your criteria, and DryMerge will handle the rest.

Can I use this with ServiceNow instead of Zendesk?

Yes, you can use this with ServiceNow instead of Zendesk. Describe the necessary changes, and DryMerge will configure the automation to fit ServiceNow.

Which people use this automation? What do they use it for?

Support teams use this automation to ensure that critical tickets are promptly identified and prioritized based on data stored in Airtable.

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Airtable + Zendesk

Mark Zendesk tickets as urgent based on Airtable criteria

Automatically mark Zendesk tickets as urgent based on specific data points or criteria defined in Airtable records. This helps support teams prioritize tickets efficiently.

New Urgent Criteria

Triggers when an Airtable record meets urgent criteria.

Mark Ticket Urgent

Marks the corresponding Zendesk ticket as urgent.

See more Airtable to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Tag Zendesk tickets based on Airtable data

Airtable + Zendesk

Create Zendesk tickets from Airtable forms

Airtable + Zendesk

Create Zendesk tickets for new Airtable records

Airtable + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Mark Zendesk tickets as urgent based on Airtable criteria"

Mark Zendesk tickets as urgent based on Airtable criteria

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Airtable + Zendesk.

List Bases

Lists all bases in Airtable

Get Base Schema

Gets the schema of a specific base in Airtable

Create Base

Creates a new base in Airtable

Create Comment

Creates a new comment on an Airtable record

Update Comment

Updates an existing comment on an Airtable record

List Comments

Lists all comments on an Airtable record

Delete Comment

Deletes a comment from an Airtable record

Create Field

Creates a new field in an Airtable table

Create Record

Creates a new record in an Airtable table

Read Record

Reads details of a record in an Airtable table

Update Record

Updates an existing record in an Airtable table

Delete Record

Deletes a record from an Airtable table

App details

Airtable

Airtable is a low-code platform for building collaborative apps. Create, update, and sync records, and connect your databases with other tools.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.