How can I filter for only high-priority tickets?

DryMerge allows you to filter by ticket priority. Simply define what counts as 'high priority,' and DryMerge will ensure only those trigger notifications.

Can I direct notifications to different Discord channels based on the ticket category?

Yes, you can direct notifications to different Discord channels based on the ticket category. Just specify your categorization rules, and DryMerge will set it up for you.

Who uses this automation and what for?

Customer support teams use this automation to quickly share and address new support tickets within their team via Discord channels.

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Discord + Zendesk

Notify Discord Channels About New Zendesk Tickets

This automation will notify specific Discord channels about new tickets created in Zendesk. Customer support teams can instantly discuss and address these issues in real-time, enhancing collaboration and responsiveness.

New Zendesk Ticket

Detects when a new support ticket is created in Zendesk.

Post Ticket Alert

Sends an alert to a designated Discord channel with details about the new Zendesk ticket, ensuring your team is always in the loop.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Discord Channels About Reopened Zendesk Tickets

Discord + Zendesk

Notify Discord Channels of Zendesk Ticket Assignments

Discord + Zendesk

Alert Discord Channels When Zendesk Tickets Are Closed

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify Discord channels about new Zendesk tickets"

Notify Discord channels about new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.