How can I filter for only critical SLA warnings?

You can filter warnings based on the severity or urgency of the SLA. Define what qualifies as critical, and DryMerge will set the necessary filters.

Can I customize the SLA warning message?

Yes, you can customize the warning message to include specific ticket details. Provide the desired details, and DryMerge will configure the message.

Who uses this automation and what for?

Support teams and managers use this to stay informed about upcoming SLA deadlines and ensure timely resolutions through Discord notifications.

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Discord + Zendesk

Notify Discord Channels About SLA Warnings in Zendesk

Send alerts to specific Discord channels when Zendesk tickets are approaching SLA deadlines. This automation helps teams take preemptive action to meet service level agreements, ensuring high customer satisfaction.

New SLA Warning

Triggers when a Zendesk ticket is nearing its SLA deadline.

Notify Discord Channel

Posts an SLA warning alert to a specified Discord channel.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Discord Channels About New Zendesk Tickets

Discord + Zendesk

Notify Discord Channels of Zendesk SLAs Breached

Discord + Zendesk

Notify Discord Channels of Zendesk Ticket Assignments

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify Discord channels about sla warnings in Zendesk"

Notify Discord channels about sla warnings in Zendesk

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.