How can I define what constitutes a high-priority ticket?

DryMerge lets you customize what defines a high-priority ticket in Zendesk. Specify your criteria, and DryMerge will ensure only those tickets trigger notifications.

Can I send these notifications to a group of team members?

Yes, you can send notifications to multiple team members or a group by specifying the Slack channel or group. DryMerge will handle it accordingly.

Which people use this automation? What do they use it for?

Support teams and managers use this automation to ensure that urgent tickets receive the immediate attention they need to resolve critical customer issues.

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Slack + Zendesk

Notify Slack channel of new high-priority Zendesk tickets

Ensure that your team is instantly aware of critical issues by sending a notification to a Slack channel whenever a new high-priority ticket is created in Zendesk. This helps in prioritizing and quickly resolving important issues.

New High-Priority Ticket

Triggers when a new high-priority ticket is created in Zendesk.

Notify Slack Channel

Sends a message to a specific Slack channel.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Slack channel of assigned Zendesk tickets

Slack + Zendesk

Notify Slack channel of Zendesk ticket attachments

Slack + Zendesk

Notify Slack channel for tagged Zendesk tickets

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify Slack channel of new high-priority Zendesk tickets"

Notify Slack channel of new high-priority Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.