SMS + Zendesk
Notify Team via SMS for Zendesk Escalations
Ensure your team stays on top of escalated issues by sending SMS alerts whenever a Zendesk ticket is escalated. Great for incident response teams needing to address escalations promptly.
Zendesk Ticket Escalation
Triggers when a ticket is escalated in Zendesk.
Send SMS Alert
Sends an SMS to the team about the escalated ticket.
See more SMS to Zendesk integrations or use AI to customize your automation.
or pick a common variation below
How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Notify team via SMS for Zendesk escalations"
Notify team via SMS for Zendesk escalations
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
Sure! Connecting
+ Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with SMS + Zendesk.
Send Text Message
Sends a text message (SMS) to the target phone number
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
List Custom Fields
Lists all custom fields in a Zendesk instance
App details
SMS
Send and receive text messages for alerts, notifications, and two-way communication. Engage with your audience directly through SMS.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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