SMS + Zendesk
Receive SMS Alerts for Overdue Zendesk Tickets
Make sure overdue tasks are handled promptly with this automation: get SMS alerts for overdue Zendesk tickets. Perfect for support agents who need to keep on top of pending tasks.
Overdue Ticket Alert
Triggers when a Zendesk ticket becomes overdue.
Send SMS notification
Sends an SMS alert for the overdue ticket.
See more SMS to Zendesk integrations or use AI to customize your automation.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Receive SMS alerts for overdue Zendesk tickets"
Receive SMS alerts for overdue Zendesk tickets
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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+ Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with SMS + Zendesk.
Send Text Message
Sends a text message (SMS) to the target list of phone numbers
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
List Custom Fields
Lists all custom fields in a Zendesk instance
App details
SMS
Send and receive text messages for alerts, notifications, and two-way communication. Engage with your audience directly through SMS.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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