How can I filter for certain types of escalations?

DryMerge allows you to filter escalations by type. Define the types of escalations you're interested in, and DryMerge will handle the rest.

Can I notify different teams for different escalation types?

Yes, you can notify different teams or channels based on escalation types. Describe the requirements, and DryMerge will set up the automation accordingly.

Which people use this automation? What do they use it for?

This automation is used by senior support staff and managers to ensure that escalated tickets receive the attention and expertise required for resolution.

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Slack + Zendesk

Post Slack alerts for Zendesk ticket escalations

Keep your team on alert by sending a Slack notification whenever a Zendesk ticket is escalated. This helps in promptly addressing more complex or urgent customer issues.

Ticket Escalated

Triggers when a Zendesk ticket is escalated.

Post Alert

Notifies a Slack channel about the ticket escalation.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Alert Slack channel for Zendesk ticket satisfaction rating changes

Slack + Zendesk

Alert Slack channel for Zendesk ticket due date changes

Slack + Zendesk

Post Slack notifications for Zendesk ticket comment edits

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Post Slack alerts for Zendesk ticket escalations"

Post Slack alerts for Zendesk ticket escalations

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.