How can I filter for comments edited by specific users?

DryMerge allows you to filter comment edits based on the user. Define which users' edits you want to track, and DryMerge will handle the rest.

Can I notify individual team members instead of a channel?

Yes, you can choose to notify individual team members directly. Provide the details, and DryMerge will adjust the automation for you.

Which people use this automation? What do they use it for?

This automation is used by support teams to ensure that any changes to ticket comments are noticed and addressed promptly, maintaining accurate and up-to-date information.

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Slack + Zendesk

Post Slack notifications for Zendesk ticket comment edits

Ensure that your team stays updated by posting a Slack notification whenever a comment on a Zendesk ticket is edited. This helps in keeping track of changes and new information added to ongoing tickets.

Comment Edited

Triggers when a comment is edited on a Zendesk ticket.

Send Slack Notification

Posts a message to a specified Slack channel about the edited comment.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Post Slack notifications for new Zendesk ticket assignee

Slack + Zendesk

Get Slack notifications for new Zendesk tickets

Slack + Zendesk

Post Slack alerts for Zendesk ticket escalations

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Post Slack notifications for Zendesk ticket comment edits"

Post Slack notifications for Zendesk ticket comment edits

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.