Can I choose which fields of the satisfaction rating are posted?

Absolutely, you can choose which specific fields of the satisfaction rating to post. Just detail the fields you want to include, and DryMerge will handle it.

Can I filter for only high or low satisfaction ratings?

Yes, you can filter for specific ranges of satisfaction ratings. Define the criteria for high or low ratings, and DryMerge will configure the automation.

Who uses this automation and what for?

Customer service managers and team leaders use this to track and share customer satisfaction ratings, encouraging team awareness and recognition of their work.

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Discord + Zendesk

Post Zendesk Satisfaction Ratings to Discord Channels

Share customer satisfaction ratings from Zendesk tickets in a specified Discord channel. This automation helps teams monitor and celebrate their performance in real-time, fostering a culture of continuous improvement.

New Satisfaction Rating

Triggers when a new customer satisfaction rating is received.

Post Rating

Posts the satisfaction rating in a specified Discord channel.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Share Zendesk Ticket Resolutions in Discord Channels

Discord + Zendesk

Share Zendesk Ticket Comments with Discord Channels

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Post Zendesk satisfaction ratings to Discord channels"

Post Zendesk satisfaction ratings to Discord channels

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.