How can I only send alerts for negative feedback?

You can set filters to trigger Slack alerts only for feedback that meets certain criteria, such as specific negative keywords or low ratings. DryMerge will take care of the customization.

Can I customize the Slack channel for the alerts?

Yes, you can specify the Slack channel where you'd like the alerts to be sent. DryMerge will handle the rest.

Who would benefit from this automation?

Customer support teams and managers will find this automation useful for staying on top of customer feedback and ensuring timely responses.

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Salesforce + Slack

Send Slack Alerts for New Salesforce Customer Feedback Surveys

Improve your customer service by sending Slack alerts every time a customer completes a feedback survey logged in Salesforce. This allows your team to promptly review and act on valuable customer feedback, ensuring quick and effective responses.

New Feedback Survey

Triggers when a customer completes a feedback survey in Salesforce.

Send Slack Alert

Notifies the team in a Slack channel with survey details.

See more Salesforce to Slack integrations or use AI to customize your automation.

or pick a common variation below

Send Slack Alerts for New Salesforce Customer Registrations

Salesforce + Slack

Send Slack Notifications for New Salesforce Tasks

Salesforce + Slack

Send Slack Notifications for New Salesforce Cases

Salesforce + Slack

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Slack alerts for new Salesforce customer feedback surveys"

Send Slack alerts for new Salesforce customer feedback surveys

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Slack.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.