How can I filter for specific types of updates?

DryMerge allows you to filter ticket updates by type. You can specify the types of updates you are interested in, and DryMerge will handle the rest.

Can I choose a different channel for the notifications?

Yes, you can use a different channel for notifications. Just specify the changes you need to make, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is used by support managers who need to track the progress of support tickets and coordinate resolutions with their team.

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Slack + Zendesk

Send Slack messages for updated Zendesk tickets

Keep your team updated on the status of ongoing tickets by sending a Slack message whenever a ticket is updated in Zendesk. This ensures that everyone is on the same page and customer inquiries are addressed efficiently.

Ticket Updated

Triggers when a ticket is updated.

Post Ticket Update

Sends a message to a specified channel.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Slack channel for tagged Zendesk tickets

Slack + Zendesk

Post Slack reminders for overdue Zendesk tickets

Slack + Zendesk

Get Slack notifications for new Zendesk tickets

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Slack messages for updated Zendesk tickets"

Send Slack messages for updated Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.