How can I filter for urgent tickets only?

DryMerge allows you to filter tickets by their priority. You can specify what defines 'urgent' for you in Zendesk, and DryMerge will handle the rest.

Can I use a different notification channel instead of Slack?

Yes, you can use a different notification channel instead of Slack. Just describe the changes you need to make, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is popular among customer support teams to stay alert on new customer queries and respond promptly to enhance customer satisfaction.

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Slack + Zendesk

Get Slack notifications for new Zendesk tickets

Ensure that your support team stays informed about new support requests by sending a Slack notification every time a new ticket is created in Zendesk. This helps in quickly addressing customer issues and improving response times.

New Zendesk Ticket

Triggers whenever a new ticket is created in Zendesk.

Send Slack Notification

Sends a Slack message to notify the support team.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Post Slack notifications for new Zendesk ticket assignee

Slack + Zendesk

Post Slack notifications for Zendesk ticket comment edits

Slack + Zendesk

Post Slack alerts for Zendesk ticket escalations

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Get Slack notifications for new Zendesk tickets"

Get Slack notifications for new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.