WhatsApp + Zendesk
Send WhatsApp updates to customers for pending Zendesk tickets
Keep customers informed by sending WhatsApp updates for Zendesk tickets that have been pending for more than 24 hours. This improves transparency and customer satisfaction.
Pending Ticket 24hr
Triggers when a ticket is pending for over 24 hours.
Send WhatsApp Update
Sends a WhatsApp message to the customer about the pending ticket.
See more WhatsApp to Zendesk integrations or use AI to customize your automation.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Send WhatsApp updates to customers for pending Zendesk tickets"
Send WhatsApp updates to customers for pending Zendesk tickets
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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+ Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with WhatsApp + Zendesk.
Send Message
Sends a WhatsApp message to a specified number
Change Status
Changes current WhatsApp status
Read Messages
Reads WhatsApp messages from a given conversation
New Message
Triggers when a new message is received from a specified number
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
App details
WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
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