How can I filter for comments with specific keywords?

DryMerge allows you to filter Zendesk comments based on keywords. Specify the keywords of interest, and DryMerge will filter the comments accordingly.

Can I assign tasks to specific Salesforce users?

Yes, you can assign tasks to specific Salesforce users. Describe how you want the tasks to be assigned, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is used by sales and support teams to ensure that all customer feedback and comments are tracked and actionable tasks are created in Salesforce.

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Salesforce + Zendesk

Send Zendesk ticket comments to Salesforce as tasks

This automation sends comments from Zendesk tickets to Salesforce as tasks. It helps sales and support teams keep track of customer interactions across both platforms, ensuring nothing is missed.

New Zendesk Comment

Triggers when a comment is added to a Zendesk ticket.

Create Salesforce Task

Creates a new task in Salesforce with comment details.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Send Zendesk ticket updates to Salesforce account managers

Salesforce + Zendesk

Send Zendesk ticket details to Salesforce when a new ticket is created

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Zendesk ticket comments to Salesforce as tasks"

Send Zendesk ticket comments to Salesforce as tasks

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

HubSpot

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Zoho CRM

CRM Platform

Get Started with DryMerge

Start automating today.

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