How can I include only urgent tickets?

You can filter to send only tickets marked as urgent. Define what signifies an urgent ticket, and DryMerge will configure it accordingly.

Can I modify which ticket details are sent?

Yes, you can select specific details from the Zendesk ticket to be sent to Jira. Specify the required fields, and DryMerge will handle the customization.

Who benefits from this automation and how?

This automation is ideal for support and dev teams that need to streamline information transfer for rapid issue resolution.

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Jira + Zendesk

Send Zendesk Ticket Details to Jira on New Creation

Streamline communication by sending new Zendesk ticket details directly to Jira, ensuring your dev team gets complete information promptly, aiding faster issue resolution.

New Zendesk Ticket

Triggers when a new ticket is created in Zendesk.

Create Jira Issue

Creates a new issue in Jira with the Zendesk ticket details.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Send Zendesk Ticket Updates to Jira Comments

Jira + Zendesk

Link Zendesk Tickets to Jira Subtasks

Jira + Zendesk

Link Zendesk Tickets to Jira Epics

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Zendesk ticket details to Jira on new creation"

Send Zendesk ticket details to Jira on new creation

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.