How can I filter for specific metrics to track?

DryMerge allows you to filter the metrics you want to track. Define the metrics relevant to you, and DryMerge will handle the rest.

Can I integrate this data with Google Analytics?

Yes, you can integrate the collected data with Google Analytics for further analysis. Once the data is stored in Google Drive, you can set up the integration.

Which people use this automation? What do they use it for?

Support analysts and managers use this automation to track performance metrics and make data-driven decisions to improve service quality.

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Google Drive + Zendesk

Store Zendesk Ticket Metrics in Google Drive Spreadsheet

Monitor various metrics of Zendesk tickets by storing them in a Google Drive spreadsheet. This is useful for performance tracking and data-driven decision-making.

New or Updated Ticket

Triggers when a new Zendesk ticket is created or updated.

Log Ticket Metrics

Logs ticket metrics in a Google Drive spreadsheet.

See more Google Drive to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Record Zendesk Ticket Updates in Google Drive Spreadsheet

Google Drive + Zendesk

Log Zendesk Ticket Comments in Google Drive Spreadsheet

Google Drive + Zendesk

Log New Zendesk Tickets in Google Drive Spreadsheet

Google Drive + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Store Zendesk ticket metrics in Google Drive spreadsheet"

Store Zendesk ticket metrics in Google Drive spreadsheet

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Drive + Zendesk.

Create Drive Folder

Creates a new Google Drive folder

Delete Drive Folder

Deletes an existing Google Drive folder

Read Drive Folder

Reads details of a Google Drive folder

Search Drive

Searches Google Drive

Create Google Drive File

Creates a new file in Google Drive

Move Drive File

Moves a file to a different folder in Google Drive

List Google Drive Folders

Lists folders in Google Drive, optionally within a specific parent folder

New Google Drive Document

Triggers when a new Google Drive document is created

New Google Drive Folder

Triggers when a new Google Drive folder is created

New Google Drive File

Triggers when a new file is created in Google Drive

Updated Google Drive Document

Triggers when a Google Drive document is modified

Create Organization

Creates a new Zendesk organization

App details

Google Drive

Google Drive is a cloud storage service for storing, accessing, and sharing files. Upload, organize, and manage files, and trigger workflows based on file events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.