RSS by DryMerge + Zendesk

Submit Weekly Digest RSS Feed of Zendesk Tickets

Monitor customer service performance by submitting a weekly digest RSS feed of all new Zendesk tickets. This solution works well for team leaders who need insight into weekly support activity and trends.

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New Zendesk Tickets

Detects all new tickets created in Zendesk over the past week.

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Weekly RSS Digest

Submits a digest RSS feed of all new Zendesk tickets to monitor customer service performance.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Submit weekly digest RSS feed of Zendesk tickets"

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Submit weekly digest RSS feed of Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with RSS by DryMerge + Zendesk.

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Read RSS Feed

Reads an RSS feed and retrieves its content

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New RSS Feed Entry

Triggers when a new RSS feed entry is available

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Create Organization

Creates a new Zendesk organization

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Create Ticket

Creates a new Zendesk ticket

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Add Comment to Ticket

Adds a comment to a Zendesk ticket

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Update Organization

Updates an existing Zendesk organization

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Update User

Updates an existing Zendesk user

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Remove Tags from Ticket

Removes tags from a Zendesk ticket

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Attach File to Ticket

Attaches a file to a Zendesk ticket

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Update Ticket

Updates an existing Zendesk ticket

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Create User

Creates a new Zendesk user

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Search Zendesk

Searches for Zendesk objects based on a query

App details

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RSS by DryMerge

RSS (Really Simple Syndication) is a web feed format used to publish frequently updated content. Monitor, parse, and act upon new content from various sources.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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