How can I filter for customer responses that need immediate attention?

DryMerge allows you to filter customer responses based on criteria like keywords or sentiment analysis. Specify what defines 'immediate attention,' and DryMerge will filter the responses accordingly.

Can I use this with Zendesk instead of Salesforce?

Yes, you can use this with Zendesk instead of Salesforce. Describe the necessary changes, and DryMerge will configure the automation to fit Zendesk.

Which people use this automation? What do they use it for?

This automation is popular among customer support and development teams who need to stay updated on customer feedback and prioritize tasks based on real-time information.

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Jira + Salesforce

Sync Salesforce Responses with Jira Issues

Improve customer support efficiency by syncing Salesforce responses with corresponding Jira issues. This automation ensures that your development team stays informed of customer feedback, helping them prioritize tasks effectively while maintaining seamless communication between support and development teams.

Response Received

Triggers when a response is received from the customer in Salesforce.

Update Jira Issue

Updates the related Jira issue with the customer response.

See more Jira to Salesforce integrations or use AI to customize your automation.

or pick a common variation below

Sync Salesforce Quotas with Jira Issues

Jira + Salesforce

Log Salesforce Cases as Jira Issues

Jira + Salesforce

Sync Salesforce Opportunities with Matching Jira Issues

Jira + Salesforce

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Sync Salesforce responses with Jira issues"

Sync Salesforce responses with Jira issues

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Salesforce.

Get Issue Schema

Retrieves the schema for a Jira issue type

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.