Can I filter which support issues are tracked?

Yes, you can filter which support issues are tracked. Define the criteria, and DryMerge will manage the filtering.

Can I include custom fields in the support issue logs?

Yes, you can include custom fields in the support issue logs. Specify the fields, and DryMerge will include them in the Excel updates.

Who benefits from this automation?

Customer support teams and managers who need to maintain an organized record of issues for effective management and resolution benefit from this automation.

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Jira + Microsoft Excel

Track Customer Support Issues in Excel from Jira

This automation tracks customer support issues logged in Jira and updates the details in an Excel spreadsheet. Teams can maintain an organized record of support issues for better management and resolution. Ideal for customer support teams and managers.

New Support Issue

Triggers when a new customer support issue is logged in Jira.

Log Support Issue

Adds the support issue details to an Excel spreadsheet.

See more Jira to Microsoft Excel integrations or use AI to customize your automation.

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How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Track customer support issues in Excel from Jira"

Track customer support issues in Excel from Jira

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Microsoft Excel.

Get Issue Schema

Gets the schema for Jira issues in a project

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Microsoft Excel

Microsoft Excel is a spreadsheet program used for data analysis, visualization, and complex calculations. Read, write, and manipulate data for powerful data management and reporting.