Smartsheet + Zendesk

Update Smartsheet with Zendesk Customer Satisfaction Scores

Keep your customer satisfaction metrics up to date by automatically updating Smartsheet rows with customer satisfaction scores from Zendesk tickets. This provides a clear overview of customer feedback.

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New Satisfaction Score

Triggers when new customer satisfaction scores are added to Zendesk.

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Update Satisfaction Scores

Updates Smartsheet rows with customer satisfaction scores.

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Smartsheet with Zendesk customer satisfaction scores"

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Update Smartsheet with Zendesk customer satisfaction scores

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

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Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

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Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Smartsheet + Zendesk.

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Create Organization

Creates a new Zendesk organization

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Create Ticket

Creates a new Zendesk ticket

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Add Comment to Ticket

Adds a comment to a Zendesk ticket

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Update Organization

Updates an existing Zendesk organization

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Update User

Updates an existing Zendesk user

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Remove Tags from Ticket

Removes tags from a Zendesk ticket

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Attach File to Ticket

Attaches a file to a Zendesk ticket

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Update Ticket

Updates an existing Zendesk ticket

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Create User

Creates a new Zendesk user

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Search Zendesk

Searches for Zendesk objects based on a query

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List Custom Fields

Lists all custom fields in a Zendesk instance

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Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

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Smartsheet

Smartsheet is a work execution platform for managing and automating collaborative work. Create and update sheets, automate workflows, and collaborate on projects at scale.

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Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Related apps

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