Can I filter updates for only certain types of tickets?

Yes, you can filter updates based on specific ticket criteria in Zendesk. Provide the criteria to DryMerge, and it will configure the automation accordingly.

Can I choose to update only specific fields in Zendesk?

Yes, you can choose to update particular fields in Zendesk when a linked Jira issue is resolved. Specify the fields you want updated, and DryMerge will handle the configuration.

Which people use this automation? What do they use it for?

This automation is valuable for support teams and project managers who need to ensure that resolved issues are accurately reflected in both Zendesk and Jira for effective customer communication and record-keeping.

Home Contact Pricing Apps Blog

Jira + Zendesk

Update Zendesk Tickets When Linked Jira Issues Are Resolved

Ensure that your support team is kept in the loop by updating Zendesk tickets when their linked Jira issues are resolved. This automation helps to maintain synchronized records between support and development, allowing for timely communication with customers about issue resolutions.

Jira Issue Resolved

Recognizes when a linked issue in Jira gets resolved.

Update Zendesk Ticket

Automatically updates the corresponding Zendesk ticket, keeping support records in sync.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Zendesk Tickets with Linked Jira Issue Progress

Jira + Zendesk

Create Zendesk Tickets for New High-Priority Jira Bugs

Jira + Zendesk

Escalate Zendesk Tickets to Jira for Critical Bugs

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Zendesk tickets when linked Jira issues are resolved"

Update Zendesk tickets when linked Jira issues are resolved

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Gets the schema for Jira issues in a project

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.