How can I filter for specific ticket responses?

DryMerge allows you to filter Zendesk ticket responses by keywords or other criteria. Specify your criteria, and DryMerge will filter the responses accordingly.

Can I incorporate custom fields in Zoho CRM?

Yes, you can incorporate custom fields in Zoho CRM. Just describe the necessary changes you need to make, and DryMerge will handle the customization.

Which people use this automation? What do they use it for?

Support agents and sales representatives use this automation to maintain accurate contact records, ensuring that every customer interaction is logged and managed efficiently.

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Zendesk + Zoho CRM

Update Zoho CRM Contacts with Zendesk Ticket Responses

With this automation, every response to a Zendesk ticket updates the relevant contact in Zoho CRM. This ensures up-to-date communication records and seamless collaboration between support and sales teams.

Zendesk Ticket Response

Triggers when a response to a Zendesk ticket is received.

Update Zoho Contact

Updates the relevant contact record in Zoho CRM.

See more Zendesk to Zoho CRM integrations or use AI to customize your automation.

or pick a common variation below

Create Zoho CRM Tasks from Zendesk High-Priority Tickets

Zendesk + Zoho CRM

Create Zoho CRM Leads from New Zendesk Tickets

Zendesk + Zoho CRM

Create Zendesk Tickets from New Zoho CRM Leads

Zendesk + Zoho CRM

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Zoho CRM contacts with Zendesk ticket responses"

Update Zoho CRM contacts with Zendesk ticket responses

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Zendesk + Zoho CRM.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

Zoho CRM

Zoho CRM is a web-based business tool for customer relationship management. Manage your organization's sales, marketing, customer support, and inventory in a single system.

Related apps

HubSpot

CRM Platform

Salesforce

Sales CRM

Get Started with DryMerge

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