How can I filter tickets by closure reason for archiving?

You can set criteria based on the closure reason field to selectively archive tickets.

Can I archive only certain types of tickets?

Yes, you can specify which types of tickets to archive based on custom fields or tags in Zendesk.

Which teams use this automation, and for what?

Customer support teams use this to keep an orderly and secure archive of all closed support tickets for future reference or audits.

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Box + Zendesk

Archive Closed Zendesk Tickets in Box

Archive all the details of closed Zendesk tickets in a designated folder in Box, ensuring you maintain a clean, organized record of resolved support issues. Perfect for auditing and historical reference.

Zendesk Ticket Closed

Triggers when a Zendesk ticket is closed.

Archive in Box

Moves ticket details to Box for archiving.

See more Box to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Categorize Zendesk Tickets with Box File Tags

Box + Zendesk

Update Zendesk Tickets with Box File Links

Box + Zendesk

Create Zendesk Tickets from New Box Files

Box + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Archive closed Zendesk tickets in Box"

Archive closed Zendesk tickets in Box

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Box + Zendesk.

New File

Triggers when a new file is uploaded to Box

New Folder

Triggers when a new folder is created in Box

File Updated

Triggers when a file is updated in Box

File Deleted

Triggers when a file is deleted from Box

Folder Updated

Triggers when a folder is updated in Box

Folder Deleted

Triggers when a folder is deleted from Box

New Comment

Triggers when a new comment is added to a file in Box

File Shared

Triggers when a file is shared in Box

Folder Shared

Triggers when a folder is shared in Box

Create File

Creates a new file in Box

Delete File

Deletes a file from Box

Update File

Updates an existing file in Box

App details

Box

Box is a cloud content management and file sharing service. Securely store, share, and collaborate on files from anywhere, and integrate with other tools to streamline your workflow.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.