How can I filter for certain file types when adding links?

You can choose to add links only for specific file types, ensuring that only relevant files are referenced in Zendesk tickets.

Will this work with Dropbox instead of Box?

Yes, you can integrate Dropbox instead of Box by specifying the change, and DryMerge will update the automation.

Who benefits from this automation, and how?

Support and operations teams use this to keep track of all relevant files linked with their Zendesk tickets for better coordination and reference.

Box + Zendesk

Update Zendesk Tickets with Box File Links

Enhance your Zendesk tickets by adding links to files uploaded in Box. This is perfect for teams who frequently share files and want to keep everything integrated into one system for easy reference.

Box File Uploaded

Triggers when a new file is uploaded to a Box folder.

Update Zendesk Ticket

Adds the file link to a Zendesk ticket.

See more Box to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Categorize Zendesk Tickets with Box File Tags

Box + Zendesk

Update Zendesk Ticket Status with Box File Uploads

Box + Zendesk

Create Zendesk Tickets from New Box Notes

Box + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Zendesk tickets with Box file links"

Update Zendesk tickets with Box file links

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Box + Zendesk.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Box

Box is a cloud content management and file sharing service. Securely store, share, and collaborate on files from anywhere, and integrate with other tools to streamline your workflow.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.