How can I set specific tagging rules?

You can define tagging rules based on file types, keywords, or custom tags in Box to ensure precise categorization in Zendesk.

Can this workflow be used with Trello instead of Zendesk?

Yes, you can use Trello. Indicate your requirements, and DryMerge will adjust the automation accordingly.

Which roles benefit from this automation, and why?

Operations and support teams use this to ensure tickets are categorized correctly based on file tags, enhancing organization and retrieval.

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Box + Zendesk

Categorize Zendesk Tickets with Box File Tags

Enhance your ticket categorization in Zendesk by using tags from files uploaded to Box. This is useful for teams that manage a high volume of files and need to categorize tickets efficiently.

Tagged Box File

Triggers when a file is tagged in Box.

Categorize Zendesk Ticket

Updates a Zendesk ticket with the file's tags.

See more Box to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Zendesk Tickets with Box File Links

Box + Zendesk

Update Zendesk Ticket Status with Box File Uploads

Box + Zendesk

Prioritize Zendesk Tickets Based on Box File Reviews

Box + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Categorize Zendesk tickets with Box file tags"

Categorize Zendesk tickets with Box file tags

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Box + Zendesk.

New File

Triggers when a new file is uploaded to Box

New Folder

Triggers when a new folder is created in Box

File Updated

Triggers when a file is updated in Box

File Deleted

Triggers when a file is deleted from Box

Folder Updated

Triggers when a folder is updated in Box

Folder Deleted

Triggers when a folder is deleted from Box

New Comment

Triggers when a new comment is added to a file in Box

File Shared

Triggers when a file is shared in Box

Folder Shared

Triggers when a folder is shared in Box

Create File

Creates a new file in Box

Delete File

Deletes a file from Box

Update File

Updates an existing file in Box

App details

Box

Box is a cloud content management and file sharing service. Securely store, share, and collaborate on files from anywhere, and integrate with other tools to streamline your workflow.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.