Can I filter for specific types of tasks within the tickets?

Yes, DryMerge allows you to filter tasks based on defined criteria. Specify the task types you want to include, and it will apply the filters accordingly.

Can I limit ticket assignments to certain users?

Yes, you can restrict ticket assignments to specified users or roles. Define the user permissions, and DryMerge will take care of the rest.

Who uses this automation and what for?

Support team leaders and managers use this automation to streamline ticket assignment processes while discussing and prioritizing tasks in Discord.

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Discord + Zendesk

Assign Zendesk Tickets from Discord Messages

Enable team members to assign Zendesk tickets directly from Discord messages. This automation streamlines the ticket assignment process, allowing quick delegation of tasks while communicating on Discord.

New Ticket Message

Triggers when a new message about a ticket appears in Discord.

Assign Zendesk Ticket

Updates the ticket assignment in Zendesk with new details.

See more Discord to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Discord Channels About New Zendesk Tickets

Discord + Zendesk

Log Discord Support Queries as Zendesk Tickets

Discord + Zendesk

Alert Discord Users When Zendesk Tickets Are Updated

Discord + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Assign Zendesk tickets from Discord messages"

Assign Zendesk tickets from Discord messages

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Discord + Zendesk.

Read Channel Messages

Retrieves messages from a Discord channel

List Channels

Lists all channels in a Discord server

Send Channel Message

Sends a message to a Discord channel

Send Direct Message

Sends a direct message to a Discord user

Assign Role

Assigns a role to a Discord user

Remove Role

Removes a role from a Discord user

New Discord Channel Message

Triggers when a new message is posted in a Discord channel

New Discord User Added

Triggers when a new user is added to a Discord server

Role Assigned to User

Triggers when a role is assigned to a user

New Discord Event

Triggers when a new Discord event is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Discord

Discord is a voice, video, and text communication platform. Automate community management and engage with members through chat.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.