How can I only backup resolved tickets from specific customers?

DryMerge lets you filter tickets by customer identity. Specify the customers whose tickets need to be backed up, and DryMerge will handle the filtering.

Can I sync the resolved tickets to a different backup service?

Yes, you can sync to another backup service like Dropbox or Box. Provide your intended backup solution, and DryMerge will configure the sync for you.

Which people use this automation? What do they use it for?

Customer support teams use this automation to maintain detailed records of resolved issues for future reference.

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Google Drive + Zendesk

Backup Resolved Zendesk Tickets to Google Drive Spreadsheet

Keep a backup of resolved Zendesk tickets by automatically adding them to a Google Drive spreadsheet. Helpful for record-keeping and compliance purposes.

Resolved Ticket

Triggers when a ticket is marked as resolved in Zendesk.

Add to Spreadsheet

Adds the resolved ticket details to a Google Drive spreadsheet.

See more Google Drive to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Export Closed Zendesk Tickets to Google Drive Spreadsheet

Google Drive + Zendesk

Record Zendesk Ticket Updates in Google Drive Spreadsheet

Google Drive + Zendesk

Log Zendesk Escalated Tickets in Google Drive Spreadsheet

Google Drive + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Backup resolved Zendesk tickets to Google Drive spreadsheet"

Backup resolved Zendesk tickets to Google Drive spreadsheet

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Drive + Zendesk.

Create Drive Folder

Creates a new Google Drive folder

Delete Drive Folder

Deletes an existing Google Drive folder

Read Drive Folder

Reads details of a Google Drive folder

Search Drive

Searches Google Drive

Create Google Drive File

Creates a new file in Google Drive

Move Drive File

Moves a file to a different folder in Google Drive

List Google Drive Folders

Lists folders in Google Drive, optionally within a specific parent folder

New Google Drive Document

Triggers when a new Google Drive document is created

New Google Drive Folder

Triggers when a new Google Drive folder is created

New Google Drive File

Triggers when a new file is created in Google Drive

Updated Google Drive Document

Triggers when a Google Drive document is modified

Create Organization

Creates a new Zendesk organization

App details

Google Drive

Google Drive is a cloud storage service for storing, accessing, and sharing files. Upload, organize, and manage files, and trigger workflows based on file events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.