How can I filter specific file types for status updates?

You can set rules to trigger status updates only for specific file types uploaded.

Can I choose which ticket statuses to apply based on the folder?

Yes, you can specify different folders for different statuses, and DryMerge will handle the rest.

Who uses this automation, and for what purpose?

Remote support teams use this automation to efficiently manage and update ticket statuses without manual intervention.

Box + Zendesk

Update Zendesk Ticket Status with Box File Uploads

Seamlessly update the status of your Zendesk tickets by uploading related files to a designated Box folder. Great for remote support teams that need to manage ticket statuses fluidly.

File Uploaded to Box

Triggers when a file is uploaded to a specified Box folder.

Update Zendesk Ticket

Updates the status of a Zendesk ticket.

See more Box to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Zendesk Tickets with Box File Links

Box + Zendesk

Categorize Zendesk Tickets with Box File Tags

Box + Zendesk

Create Zendesk Tickets from New Box Notes

Box + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Zendesk ticket status with Box file uploads"

Update Zendesk ticket status with Box file uploads

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Box + Zendesk.

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

List Custom Fields

Lists all custom fields in a Zendesk instance

Add Attachments to Ticket

Adds one or more file attachments to an existing Zendesk ticket

App details

Box

Box is a cloud content management and file sharing service. Securely store, share, and collaborate on files from anywhere, and integrate with other tools to streamline your workflow.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.