Can I filter to only close issues for certain types of tickets?

Yes, you can filter to close Jira issues based on specific ticket criteria in Zendesk. Describe the criteria to DryMerge, and it will configure the automation accordingly.

Can I update the status to something other than 'Closed'?

Yes, you can choose to update the Jira issue status to any status you prefer when a Zendesk ticket is solved. Specify the desired status, and DryMerge will set it up.

Which people use this automation? What do they use it for?

This automation is used by customer support and development teams to ensure that the resolution of customer issues is accurately tracked and reflected in both Zendesk and Jira.

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Jira + Zendesk

Close Jira Issues When Zendesk Tickets Are Solved

Ensure that resolved customer issues are promptly closed in your development tracking system by automatically closing the corresponding Jira issue when a Zendesk ticket is marked as solved. This helps keep your Jira projects up-to-date and accurately reflects the status of customer issues.

Solved Zendesk Ticket

Detects when a Zendesk ticket is marked as solved.

Close Linked Issue

Automatically closes the Jira issue linked to a solved Zendesk ticket, keeping your development board clean and up-to-date.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Add Jira Issues for Zendesk Tickets with Specific Tags

Jira + Zendesk

Create Jira Issues from Zendesk Incidents

Jira + Zendesk

Create Jira Issues for Zendesk Tickets with Attachments

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Close Jira issues when Zendesk tickets are solved"

Close Jira issues when Zendesk tickets are solved

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

List Users

Lists all Jira users

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.