How can I filter for specific types of cases?

DryMerge allows you to filter Salesforce cases based on custom criteria such as case type or priority. Simply specify the criteria, and DryMerge will filter the cases for you.

Can I leave a comment on the Zendesk ticket when it is closed?

Yes, you can leave custom comments on Zendesk tickets when they are closed. Describe the comment format, and DryMerge will include it in the automation.

Which people use this automation? What do they use it for?

This automation is useful for support teams to ensure that Zendesk tickets are closed promptly once the Salesforce cases have been resolved, improving operational efficiency.

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Salesforce + Zendesk

Close Zendesk tickets when Salesforce cases are resolved

This automation closes Zendesk tickets automatically when associated Salesforce cases are marked as resolved. It ensures that support tickets are updated in real time, streamlining the support process.

Salesforce Case Resolved

Triggers when a Salesforce case is marked as resolved.

Close Zendesk Ticket

Closes the related Zendesk ticket automatically.

See more Salesforce to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Archive Zendesk tickets when Salesforce leads are converted

Salesforce + Zendesk

Create Zendesk tickets from new Salesforce leads

Salesforce + Zendesk

Create Zendesk tickets for unresolved Salesforce cases

Salesforce + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Close Zendesk tickets when Salesforce cases are resolved"

Close Zendesk tickets when Salesforce cases are resolved

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Salesforce + Zendesk.

Create Contact

Creates a new contact in Salesforce

Delete Contact

Deletes a contact in Salesforce

Update Contact

Updates an existing contact in Salesforce

Read Contact

Reads details of a contact in Salesforce

Create Account

Creates a new account in Salesforce

Delete Account

Deletes an account in Salesforce

Update Account

Updates an account in Salesforce

Read Account

Reads an account in Salesforce

Create Case

Creates a new case in Salesforce

Delete Case

Deletes a case in Salesforce

Update Case

Updates an existing case in Salesforce

Read Case

Reads details of a case in Salesforce

App details

Salesforce

Salesforce is a leading customer relationship management (CRM) platform. Automate sales processes and manage customer data.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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