How can I filter for only high-priority tickets?

DryMerge allows you to filter Zendesk tickets by their priority. Simply specify what criteria define 'high-priority' for you, such as specific tags or urgency levels, and DryMerge will handle the rest.

Can I also use this with Google Sheets instead of Google Docs?

Yes, you can use this with Google Sheets instead of Google Docs. Describe the necessary changes, and DryMerge will configure the automation to fit Google Sheets.

Which people use this automation? What do they use it for?

This automation is popular among customer support teams who need to keep detailed records of support tickets for audits, team collaboration, and streamlined follow-ups.

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Google Docs + Zendesk

Create Google Docs for New Zendesk Tickets

This automation streamlines the documentation process by automatically creating a Google Doc for every new Zendesk ticket. This is particularly useful for customer support teams who need a centralized place to document and track ticket details, enabling easier collaboration and follow-ups.

New Ticket Created

Detects when a new customer support ticket is made in Zendesk.

Generate Docs for Tickets

Automatically creates a detailed Google Doc for every new ticket, streamlining your documentation process.

See more Google Docs to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Google Docs for Zendesk Ticket Tags

Google Docs + Zendesk

Create Google Docs for Zendesk Macros

Google Docs + Zendesk

Generate Google Docs for Zendesk Ticket Comments

Google Docs + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Google Docs for new Zendesk tickets"

Create Google Docs for new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Docs + Zendesk.

Create Doc

Creates a new Google Doc

Delete Doc

Deletes a Google Doc

Update Doc

Updates an existing Google Doc

Read Doc

Reads details of a Google Doc

Search Docs

Searches Google Docs

New Google Doc

Triggers when a new Google Doc is created

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

App details

Google Docs

Google Docs is a web-based word processing application for creating, editing, and collaborating on documents. Generate documents and populate templates.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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