How can I filter tickets requiring escalation?

DryMerge allows you to filter tickets based on escalation tags, statuses, or custom fields. Define your escalation criteria, and DryMerge will create tasks for those tickets.

Can I set priority levels for escalation tasks?

Yes, you can set priority levels. Provide the criteria for different priority levels, and DryMerge will configure the tasks accordingly.

Which people use this automation? What do they use it for?

This automation is used by support managers and escalation teams to ensure that critical tickets are handled appropriately and promptly.

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Microsoft To Do + Zendesk

Create Microsoft To-Do Tasks for Zendesk Tickets Requiring Escalation

Ensure critical issues receive the necessary attention by creating Microsoft To-Do tasks for Zendesk tickets that require escalation. This helps manage escalations effectively and improves issue resolution times.

Ticket Escalation

Triggers when a Zendesk ticket is flagged for escalation.

Create Task

Creates a task in Microsoft To-Do for attention.

See more Microsoft To Do to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Microsoft To-Do Tasks for Zendesk Tickets from VIP Customers

Microsoft To Do + Zendesk

Create Microsoft To-Do Tasks for Zendesk Tickets with Customer Attachments

Microsoft To Do + Zendesk

Create Microsoft To-Do Tasks for Zendesk Tickets with Long Response Times

Microsoft To Do + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create Microsoft to-do tasks for Zendesk tickets requiring escalation"

Create Microsoft to-do tasks for Zendesk tickets requiring escalation

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Microsoft To Do + Zendesk.

Create Microsoft To-Do List

Creates a new list in Microsoft To-Do

List Microsoft To-Do Lists

Lists all the lists in Microsoft To-Do

Create Microsoft To-Do Task

Creates a new task in a Microsoft To-Do list

Update Microsoft To-Do Task

Updates an existing task in Microsoft To-Do

Mark Microsoft To-Do Task as Completed

Marks a task as completed in Microsoft To-Do

List Microsoft To-Do Tasks

Lists all tasks in a Microsoft To-Do list

New Microsoft To-Do Task

Triggers when a new task is created in Microsoft To-Do

Completed Microsoft To-Do Task

Triggers when a task is marked as completed in Microsoft To-Do

Updated Microsoft To-Do Task

Triggers when a task is updated in Microsoft To-Do

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

App details

Microsoft To Do

Microsoft To Do is a cloud-based task management application. Create to-do lists, set reminders, and collaborate on shared tasks to boost productivity.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.