How can I filter for tickets based on specific keywords?

DryMerge allows you to filter tickets by keywords found in the ticket descriptions or customer messages. Define the keywords, and DryMerge will include only relevant tickets in the analysis.

Can I use this with Confluence instead of Notion?

Yes, you can use this with Confluence instead of Notion. Describe the necessary changes, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is valuable for support analysts and managers looking to derive actionable insights from ticket data to improve customer service.

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Notion + Zendesk

Generate Zendesk Ticket Insights in Notion

Automatically generate a Notion page with key insights and analyses of Zendesk tickets. This use case helps support teams and analysts make data-driven decisions to improve support quality.

New Zendesk Tickets

Triggers when new tickets are created in Zendesk.

Generate Notion Insights

Creates a Notion page with ticket analysis insights.

See more Notion to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Log Zendesk Ticket Assignments in Notion

Notion + Zendesk

Log Spam Zendesk Tickets in Notion

Notion + Zendesk

Log Urgent Zendesk Tickets in Notion

Notion + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Generate Zendesk ticket insights in Notion"

Generate Zendesk ticket insights in Notion

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Notion + Zendesk.

List Databases

Lists all databases

List Pages

Lists all pages in a specified database

Search Pages

Searches through pages based on a query

Search Databases

Searches through databases based on a query

Create Page

Creates a new page within a specified database

Read Page

Reads the contents of a specified page

Edit Page

Edits the contents of a specified page

Delete Page

'Deletes' (archives) a specified page

Find Notion Users

Finds Notion users by their user IDs and returns their metadata

Append to Page

Appends content to a specified page

New Notion Page

Triggers when a new Notion page is created

Notion Page Updated

Triggers when a page is updated in a Notion database

App details

Notion

Notion is an all-in-one workspace for notes, tasks, wikis, and databases. Create, update, and sync data between Notion and other tools.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.