How can I filter for only high-priority tickets?

You can filter for high-priority tickets by specifying criteria such as ticket tags or keywords that indicate urgency. DryMerge will then only log those specific tickets into your Google Sheet.

Can I also use this with OneDrive instead of Google Drive?

Yes, this automation can be adapted for OneDrive. Just provide the necessary details, and DryMerge will connect OneDrive files to your Google Sheet.

Which people use this automation? What do they use it for?

Customer support teams and managers use this automation to streamline the tracking of ticket details, ensuring that all support requests are logged and managed efficiently.

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Google Drive + Google Sheets

Log Customer Support Tickets from Google Drive to Google Sheets

Enable your support team to efficiently manage customer support tickets by automatically logging details from customer support documents uploaded to Google Drive into a designated Google Sheet. This automation ensures that all ticket information is organized in one place, making it easier to track progress and prioritize tasks.

New Support Document

Triggers when a new support document is added to Google Drive.

Log Ticket Details

Adds the support ticket details to a Google Sheet.

See more Google Drive to Google Sheets integrations or use AI to customize your automation.

or pick a common variation below

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Google Drive + Google Sheets

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log customer support tickets from Google Drive to Google Sheets"

Log customer support tickets from Google Drive to Google Sheets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Sheets + Google Drive.

Create Drive Folder

Creates a new Google Drive folder

Delete Drive Folder

Deletes an existing Google Drive folder

Read Drive Folder

Reads details of a Google Drive folder

Search Drive

Searches Google Drive

Create Google Drive File

Creates a new file in Google Drive

Move Drive File

Moves a file to a different folder in Google Drive

List Google Drive Folders

Lists folders in Google Drive, optionally within a specific parent folder

New Google Drive Document

Triggers when a new Google Drive document is created

New Google Drive Folder

Triggers when a new Google Drive folder is created

New Google Drive File

Triggers when a new file is created in Google Drive

Updated Google Drive Document

Triggers when a Google Drive document is modified

Delete Sheet

Handles the deletion of Google Sheets' first tab

App details

Google Drive

Google Drive is a cloud storage service for storing, accessing, and sharing files. Upload, organize, and manage files, and trigger workflows based on file events.

Google Sheets

Google Sheets is a web-based spreadsheet application for creating, editing, and collaborating on spreadsheets. Read, write, and manipulate data for powerful data management and analysis.