Google Forms + Zendesk
Log Ticket Resolution Times in Google Forms for Closed Zendesk Tickets
Keep track of key performance indicators (KPIs) for your support team by logging ticket resolution times in a Google Form every time a Zendesk ticket is closed. This helps in monitoring performance and identifying areas for improvement.
Ticket Closed
Triggers when a ticket is marked as closed in Zendesk.
Log Resolution Time
Logs the resolution time in a Google Form.
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How to use DryMerge
Ask for what you want.
Tell DryMerge what you want to automate using plain English. For example, "Log ticket resolution times in Google Forms for closed Zendesk tickets"
Log ticket resolution times in Google Forms for closed Zendesk tickets
DryMerge figures out the details.
Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.
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+ Your workflow is ready to go!
Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.
Frequently Asked Questions
Our Capabilities
See what DryMerge can do with Google Forms + Zendesk.
List Forms
Lists all Google Forms
New Google Form Response
Triggers when a new response is submitted to a Google Form
Create Organization
Creates a new Zendesk organization
Create Ticket
Creates a new Zendesk ticket
Add Comment to Ticket
Adds a comment to a Zendesk ticket
Update Organization
Updates an existing Zendesk organization
Update User
Updates an existing Zendesk user
Remove Tags from Ticket
Removes tags from a Zendesk ticket
Attach File to Ticket
Attaches a file to a Zendesk ticket
Update Ticket
Updates an existing Zendesk ticket
Create User
Creates a new Zendesk user
Search Zendesk
Searches for Zendesk objects based on a query
App details
Google Forms
Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.
Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.
Related apps
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