Can I filter which ticket updates log response times?

Yes, you can specify criteria like update type, keywords in comments, or specific assignees to filter which updates log response times in the Google Form. DryMerge will handle these filters.

Can I choose the details to include in the response time log?

Yes, you can specify which fields from the Zendesk ticket to capture in the Google Form for response time logging. DryMerge will customize the form accordingly.

Who benefits most from this automation?

Support managers and teams who need to track and improve response times for customer inquiries will find this automation very beneficial.

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Google Forms + Zendesk

Log Ticket Response Times in Google Forms for Updated Zendesk Tickets

Ensure high standards in customer service by logging ticket response times in a Google Form whenever a ticket is updated in Zendesk. This automation helps in maintaining a record of response times for analysis and improvement of support efficiency.

Updated Ticket

Triggers when a Zendesk ticket gets updated.

Log Response Time

Logs the ticket's response time in a Google Form.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Log Ticket Resolution Times in Google Forms for Closed Zendesk Tickets

Google Forms + Zendesk

Create Approval Forms in Google Forms for Resolved Zendesk Tickets

Google Forms + Zendesk

Generate Summary Reports in Google Forms for Zendesk Tickets

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Log ticket response times in Google Forms for updated Zendesk tickets"

Log ticket response times in Google Forms for updated Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.