How can I filter for tickets assigned to specific agents?

DryMerge allows you to filter assigned tickets based on agents. Define the agents you're interested in, and DryMerge will handle the rest.

Can I use different channels for different departments?

Yes, you can use different channels for various departments. Specify the details, and DryMerge will adjust the automation for you.

Which people use this automation? What do they use it for?

This automation is used by support managers to ensure that tickets are promptly assigned and addressed by the appropriate team members.

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Slack + Zendesk

Notify Slack channel of assigned Zendesk tickets

Keep your team informed by sending Slack notifications whenever a ticket is assigned to a member in Zendesk. This ensures that the assigned team member is aware and can take immediate action to address the ticket.

Ticket Assigned

Triggers when a ticket is assigned to a team member in Zendesk.

Notify Assignment

Sends a Slack message to notify the assigned team member.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Slack channel for tagged Zendesk tickets

Slack + Zendesk

Notify Slack channel of Zendesk ticket attachments

Slack + Zendesk

Notify Slack channel of new high-priority Zendesk tickets

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify Slack channel of assigned Zendesk tickets"

Notify Slack channel of assigned Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.