How can I define what constitutes a high-priority issue?

You can define high-priority issues based on criteria like severity, labels, or custom fields in Jira. Provide these criteria to DryMerge, and it will handle the rest.

Can I send notifications to a specific Zendesk group?

Yes, you can target specific Zendesk groups for notifications. Specify which group should receive the alerts, and DryMerge will set it up.

Which people use this automation? What do they use it for?

This automation is used by support teams and customer service managers who need to be alerted about high-priority development issues that could affect their work and customer experience.

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Jira + Zendesk

Notify Support Team in Zendesk of New High-Priority Jira Issues

Keep your support team informed of critical development issues by notifying them in Zendesk whenever a new high-priority issue is created in Jira. This ensures that the support team is aware of pressing problems that may impact customer service and can proactively address them.

New High-Priority Issue

Triggers when a new high-priority issue is created in Jira.

Notify Support Team

Sends a notification to the support team in Zendesk.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Create Zendesk Tickets for New High-Priority Jira Bugs

Jira + Zendesk

Notify Jira of New Zendesk Tickets Assigned to Developers

Jira + Zendesk

Update Jira Issue Priority with Zendesk Ticket Changes

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify support team in Zendesk of new high-priority Jira issues"

Notify support team in Zendesk of new high-priority Jira issues

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

List Users

Lists all Jira users

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.