Can I update Jira priority based on specific ticket types?

Yes, you can filter by ticket type in Zendesk to update the priority in Jira. Just provide the criteria to DryMerge, and it will set it up for you.

Can I map different priority levels between Zendesk and Jira?

Absolutely, you can map priority levels between Zendesk and Jira as per your preference. Specify the mappings, and DryMerge will configure them.

Which people use this automation? What do they use it for?

This automation is useful for support teams and project managers who need to maintain alignment on task priorities across both platforms.

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Jira + Zendesk

Update Jira Issue Priority with Zendesk Ticket Changes

Keep your issue tracking synchronized by updating the Jira issue's priority whenever the Zendesk ticket's priority changes. This ensures that both support and development teams are aligned on the urgency of tasks and can act accordingly.

Priority Updated

Triggers when a ticket's priority changes in Zendesk.

Update Issue Priority

Updates the priority of the corresponding Jira issue.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Update Linked Jira Issues with Zendesk Ticket Status

Jira + Zendesk

Notify Jira of New Zendesk Tickets Assigned to Developers

Jira + Zendesk

Create Jira Issues for Zendesk Tickets with Attachments

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Update Jira issue priority with Zendesk ticket changes"

Update Jira issue priority with Zendesk ticket changes

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Gets the schema for Jira issues in a project

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.