How can I filter notifications for specific types of updates?

DryMerge allows you to filter updates based on specific conditions or keywords. Describe your filtering criteria, and DryMerge will implement it.

Can I specify which fields' updates trigger the notification?

Yes, you can specify which fields should trigger a notification. Please mention the fields you're interested in, and DryMerge will configure the automation accordingly.

Are there any message limits for WhatsApp notifications?

WhatsApp Business API has a rate limit. Depending on your usage, make sure your messages stay within the limit to avoid disruptions.

Which people use this automation? What do they use it for?

Support managers and team leads use this automation to stay informed about ticket status changes and ensure that all updates are addressed promptly.

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WhatsApp + Zendesk

Notify teams on WhatsApp for updated Zendesk tickets

Ensure your team is always in the loop by sending a WhatsApp message whenever an existing Zendesk ticket is updated. This helps in maintaining collaboration and effective issue resolution.

Updated Ticket

Triggers when a ticket is updated in Zendesk.

Notify Team

Sends a WhatsApp message about the updated ticket.

See more WhatsApp to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify on WhatsApp for Zendesk tickets assigned to you

WhatsApp + Zendesk

Notify agents on WhatsApp when Zendesk tickets are assigned

WhatsApp + Zendesk

Send WhatsApp alerts for reopened Zendesk tickets

WhatsApp + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify teams on WhatsApp for updated Zendesk tickets"

Notify teams on WhatsApp for updated Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with WhatsApp + Zendesk.

Send Message

Sends a WhatsApp message to a specified number

Change Status

Changes current WhatsApp status

Read Messages

Reads WhatsApp messages from a given conversation

New Message

Triggers when a new message is received from a specified number

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

App details

WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Get Started with DryMerge

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