How can I filter notifications for only specific types of tickets?

DryMerge allows you to filter notifications based on ticket attributes. Specify your criteria, and DryMerge will implement it.

Can I customize the notification message?

Yes, you can customize the content of the notification message. Provide your preferred message, and DryMerge will set it up.

How can I ensure I don't miss any notifications?

Make sure your WhatsApp Business API integration is reliable and that your notification settings are properly configured.

Who uses this automation and what for?

Customer support agents and team leads use this automation to stay updated on their assigned tickets and manage their workload efficiently.

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WhatsApp + Zendesk

Notify agents on WhatsApp when Zendesk tickets are assigned

Ensure your agents never miss an assignment by notifying them on WhatsApp whenever a Zendesk ticket is assigned to them. This helps agents stay organized and responsive.

Ticket Assigned

Triggers when a Zendesk ticket is assigned to an agent.

Notify Agent

Sends a WhatsApp notification to the assigned agent.

See more WhatsApp to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify customers on WhatsApp when Zendesk tickets are updated

WhatsApp + Zendesk

Notify on WhatsApp for Zendesk tickets assigned to you

WhatsApp + Zendesk

Notify teams on WhatsApp for updated Zendesk tickets

WhatsApp + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify agents on WhatsApp when Zendesk tickets are assigned"

Notify agents on WhatsApp when Zendesk tickets are assigned

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with WhatsApp + Zendesk.

Send Message

Sends a WhatsApp message to a specified number

Change Status

Changes current WhatsApp status

Read Messages

Reads WhatsApp messages from a given conversation

New Message

Triggers when a new message is received from a specified number

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

App details

WhatsApp is a cross-platform messaging and Voice over IP service. Send messages, create groups, and automate communication with contacts and communities.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.

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Discord

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SMS

Text Messages

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Salesforce

Sales CRM

Get Started with DryMerge

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