Can I filter which new tickets trigger notifications?

Yes, you can specify criteria such as ticket priority, customer type, or specific keywords to determine which new tickets will trigger notifications. DryMerge will apply these filters for you.

Can I customize the fields in the notification form?

Yes, you can specify which fields from the Zendesk ticket should be included in the Google Form. DryMerge will tailor the form to your needs.

Who benefits most from this automation?

This automation is beneficial for support teams and managers who need to be promptly notified of new customer tickets to ensure fast and effective responses.

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Google Forms + Zendesk

Notify Teams via Google Forms for New Zendesk Tickets

Reduce response time and improve customer satisfaction by instantly notifying relevant teams through Google Forms whenever a new ticket is received in Zendesk. This automation helps teams to be immediately aware of new customer requests and respond faster.

New Ticket Received

Triggers when a new ticket is received in Zendesk.

Notify via Google Form

Notifies relevant teams by filling out a Google Form.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Team Members via Google Forms for Zendesk Ticket Reassignments

Google Forms + Zendesk

Generate Summary Reports in Google Forms for Zendesk Tickets

Google Forms + Zendesk

Create Approval Forms in Google Forms for Resolved Zendesk Tickets

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Notify teams via Google Forms for new Zendesk tickets"

Notify teams via Google Forms for new Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.