How can I specify which closed tickets generate summary reports?

DryMerge allows you to filter closed tickets based on criteria like ticket priority, resolution time, or specific keywords to manage which tickets generate summary reports.

Can I customize what details are summarized in the report?

Yes, you can specify what details you'd like to include in the summary report. DryMerge will tailor the summary to fit your requirements, ensuring all critical information is captured.

Which teams will find this most useful?

Support teams and managers who need to keep a detailed record of resolved tickets for performance tracking and operational insights will benefit greatly from this automation.

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Google Forms + Zendesk

Generate Summary Reports in Google Forms for Zendesk Tickets

Automatically generate a summary report in a Google Form whenever a Zendesk ticket is closed. This helps in maintaining concise and systematic records of resolved tickets for future reference and analysis. It's a great way to ensure no details are lost once a ticket is resolved.

Ticket Closed

Triggers when a Zendesk ticket is closed.

Generate Summary Report

Creates a summary report in Google Forms with ticket details.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Team Members via Google Forms for Zendesk Ticket Reassignments

Google Forms + Zendesk

Create Customer Feedback Forms for Zendesk Tickets

Google Forms + Zendesk

Notify Teams via Google Forms for New Zendesk Tickets

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Generate summary reports in Google Forms for Zendesk tickets"

Generate summary reports in Google Forms for Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.