How can I filter for only negative survey results?

DryMerge allows you to filter survey results based on customer ratings. Specify the criteria for 'negative' feedback, and DryMerge will handle the rest.

Can I use a different channel for the notifications?

Yes, you can use a different channel for notifications. Just specify the required changes, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

Customer success managers use this automation to keep the team informed about customer satisfaction and to promptly address any negative feedback.

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Slack + Zendesk

Send Zendesk satisfaction survey results to Slack

Share customer feedback with your team by notifying a Slack channel when new satisfaction survey results are available in Zendesk. This helps in understanding customer sentiment and improving service quality.

New Survey Result

Triggers when a customer satisfaction survey result is submitted in Zendesk.

Notify Slack Channel

Shares the survey results with a specified Slack channel.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Get Slack notifications for new Zendesk tickets

Slack + Zendesk

Send Slack messages for updated Zendesk tickets

Slack + Zendesk

Create Zendesk tickets for new Slack messages

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Zendesk satisfaction survey results to Slack"

Send Zendesk satisfaction survey results to Slack

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.