How can I filter for specific status changes?

DryMerge allows you to filter status changes by type. Specify the status changes you want to track, and DryMerge will take care of the rest.

Can I send notifications to a different Slack channel?

Yes, you can send notifications to a different Slack channel. Describe the changes you need, and DryMerge will configure the automation accordingly.

Which people use this automation? What do they use it for?

This automation is used by support teams to stay informed about the progress of tickets, ensuring that milestones are met and customer issues are resolved efficiently.

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Slack + Zendesk

Send Zendesk ticket status changes to Slack

Keep your team updated on the progress of support tickets by sending a Slack message whenever the status of a Zendesk ticket changes. This helps in tracking ticket milestones and ensuring timely responses.

Ticket Status Change

Triggers when a Zendesk ticket's status changes.

Send Slack Notification

Posts a message in Slack about the status change.

See more Slack to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Send zendesk ticket resolution notes to Slack

Slack + Zendesk

Get Slack notifications for new Zendesk tickets

Slack + Zendesk

Send Slack messages for updated Zendesk tickets

Slack + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Send Zendesk ticket status changes to Slack"

Send Zendesk ticket status changes to Slack

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Slack + Zendesk.

Show Channels

Displays a list of channels

Show Users

Displays a list of users

Send Message

Sends a message

Edit Message

Edits a message

Delete Messages

Deletes multiple messages, taking a list of timestamps

Read Messages

Reads messages

React to Message

Adds an emoji reaction to a Slack message

List Reactions

Lists all reactions on a Slack message

New Slack User

Triggers when a new Slack user joins the workspace

New Slack Message

Triggers when a new message is posted in a Slack channel

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

App details

Slack

Slack is a collaboration hub that brings team communication together in one place. Streamline communication and trigger actions based on messages and events.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.