Can I filter for specific ticket statuses?

Yes, you can filter for specific statuses in Zendesk. Just specify which statuses you're interested in tracking, and DryMerge will take care of the rest.

Can I use this with another project management tool instead of Jira?

Yes, you can use this with other project management tools. Provide the details of the tool you'd like to use, and DryMerge will adjust the automation accordingly.

Which people use this automation? What do they use it for?

This automation is ideal for project managers and support teams that need to keep track of the current status of issues and ensure all team members are on the same page.

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Jira + Zendesk

Alert Jira of Zendesk Ticket Status Changes

Keep your team updated on the status of support tickets by updating the corresponding Jira issue whenever a Zendesk ticket's status changes. This automation helps in maintaining transparency and ensures everyone is informed about the progress of customer issues.

Ticket Status Change

Detects when the status of a Zendesk ticket is updated.

Update Jira Issue

Reflects the new status of the Zendesk ticket in the corresponding Jira issue, ensuring your team is always in the loop.

See more Jira to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Notify Jira of New Zendesk Tickets Assigned to Developers

Jira + Zendesk

Update Jira Issue Priority with Zendesk Ticket Changes

Jira + Zendesk

Create Jira Issues for Zendesk Tickets with Attachments

Jira + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Alert Jira of Zendesk ticket status changes"

Alert Jira of Zendesk ticket status changes

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Jira + Zendesk.

Get Issue Schema

Gets the schema for Jira issues in a project

Add Attachment to Jira Issue

Adds a file attachment to a Jira issue

Link Jira Issues

Links two Jira issues

Create Jira Issue

Creates a new Jira issue

Update Jira Issue

Updates an existing Jira issue

Add Comment to Jira Issue

Adds a comment to a Jira issue

Add Watcher to Jira Issue

Adds a watcher to a Jira issue

Move Jira Issue to Sprint

Moves a Jira issue to a sprint

Search Issues

Searches for Jira issues based on a query

List Issue Types

Lists all Jira issue types

List Projects

Lists all Jira projects

List Sprints

Lists all Jira sprints

App details

Jira

Jira is a powerful project management tool for agile teams to plan, track, and release software. Create user stories, issues, plan sprints, and distribute tasks across your software team.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.