How can I choose which closed tickets get feedback forms?

You can filter which closed tickets trigger a feedback form creation by specifying criteria like ticket resolution time, priority level, or customer type. DryMerge will follow your guidelines.

Can I customize the feedback form questions?

Yes, you can specify the questions you'd like to include in the Google Form. DryMerge will accommodate your customization needs.

Who benefits most from this automation?

Customer service teams looking to gather structured feedback from customers to enhance service quality will find this automation extremely helpful.

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Google Forms + Zendesk

Create Customer Feedback Forms for Zendesk Tickets

Enhance your customer service by creating a feedback loop for closed Zendesk tickets. This integration automatically generates a Google Form for each closed ticket, requesting feedback from your customers. This helps ensure continuous improvement in service quality by collecting valuable insights directly from your end users.

Closed Zendesk Ticket

Triggers when a Zendesk ticket is closed.

Create Feedback Form

Generates a Google Form for customer feedback.

See more Google Forms to Zendesk integrations or use AI to customize your automation.

or pick a common variation below

Generate Weekly Summary Forms for Zendesk Activities

Google Forms + Zendesk

Notify Teams via Google Forms for New Zendesk Tickets

Google Forms + Zendesk

Notify Team Members via Google Forms for Zendesk Ticket Reassignments

Google Forms + Zendesk

How to use DryMerge

Ask for what you want.

Tell DryMerge what you want to automate using plain English. For example, "Create customer feedback Forms for Zendesk tickets"

Create customer feedback Forms for Zendesk tickets

DryMerge figures out the details.

Based on your description, DryMerge identifies the apps involved, determines the appropriate triggers and actions, and creates the automation for you.

Sure! Connecting

Your workflow is ready to go!

Once DryMerge has created your automation, it will run automatically whenever the trigger event occurs, saving you time and effort.

Frequently Asked Questions

Our Capabilities

See what DryMerge can do with Google Forms + Zendesk.

List Forms

Lists all Google Forms

New Google Form Response

Triggers when a new response is submitted to a Google Form

Create Organization

Creates a new Zendesk organization

Create Ticket

Creates a new Zendesk ticket

Add Comment to Ticket

Adds a comment to a Zendesk ticket

Update Organization

Updates an existing Zendesk organization

Update User

Updates an existing Zendesk user

Remove Tags from Ticket

Removes tags from a Zendesk ticket

Attach File to Ticket

Attaches a file to a Zendesk ticket

Update Ticket

Updates an existing Zendesk ticket

Create User

Creates a new Zendesk user

Search Zendesk

Searches for Zendesk objects based on a query

App details

Google Forms

Google Forms is a survey administration software for collecting information through personalized quizzes and surveys. Create forms, manage responses, and trigger actions based on form submissions.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software. Manage support tickets, automate customer service workflows, and track performance.